Support
Email support
lavieresearch.support@gmail.com
Response time
You will hear from us within 24 hours.
Send us a message
Frequently asked questions
How do I place an order?
Browse the catalog, click Add to Order on any product, then go to your cart and complete checkout. You’ll receive an order confirmation email with payment instructions.
What payment methods do you accept?
We accept debit/credit cards through Stripe, Venmo, and Zelle. Payment instructions are included in your order confirmation.
How long does shipping take?
Orders ship within 24 hours of payment confirmation from the United States. Free shipping is available on US orders over $150.
Can I return a product?
Due to the research-grade nature of our products, all sales are final. We will replace any vial that arrives damaged or fails assay verification — contact us with a photo within 48 hours of delivery.
How do I track my order?
Once your order ships, tracking information will be emailed to the address you used at checkout. You can also view order updates in your account dashboard.
Still need help? Send us an email and we’ll get back to you within 24 hours.